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Unable to access Control - Forgot password is not working

  • February 21, 2026
  • 2 replies
  • 11 views
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I am trying to access the Control Room for the Community Edition on the cloud. I had logged in last week but now I can’t log in. I enter my email and password but I get an error “Either your username or your password is incorrect”. I’ve tried using the "Forgot Password" option, but I haven’t received any email to reset it. I’ve also checked my spam folder, but there’s nothing there.

Is there any direct contact or support channel I can reach out to for assistance?

Thanks in advance for your help!

Best answer by Aaron.Gleason

​@vaibhav_paliwal2001 Remember to search the forum before posting a new topic as this has been answered multiple times before.

Assuming you checked spam folders and checked with your IT department to see if they prefiltered the email…

You can try sending an email to community@automationanywhere.com or you can create a new CE account.

2 replies

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • Answer
  • February 23, 2026

​@vaibhav_paliwal2001 Remember to search the forum before posting a new topic as this has been answered multiple times before.

Assuming you checked spam folders and checked with your IT department to see if they prefiltered the email…

You can try sending an email to community@automationanywhere.com or you can create a new CE account.

    Lu.Hunnicutt
    Pathfinder Community Team
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    • Lu.Hunnicutt
    • Pathfinder Community Team
    • February 23, 2026

    ​@vaibhav_paliwal2001 if it’s not in your spam folder, please send an email to the email above (community@automationanywhere.com) with the date and time you clicked “forgot password.” 

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