The Recorder and screen capture is not working.

Hi @Debarshi Roy​ ,

Can you try below steps?

• Delete below file if exist, C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

• check if the Automation Anywhere Bot Agent service exists and try to delete it and install the Automation Anywhere Bot Agent again. 

• Open Command Prompt with Administrative right, Enter below commands
  • sc stop "Automation Anywhere Bot Agent"
  • sc delete "Automation Anywhere Bot Agent"

Hi @Jinka Sai Praneeta​ ,

I'd recommend opening a support ticket with AA using below link

https://apeople.automationanywhere.com/s/support/p>

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

Hi Chandu,

The issue is still persisting after trouble shooting with above steps.