The Recorder and screen capture is not working.

  • 17 January 2022
  • 3 replies

2022-01-17 23_34_54-2022-01-17 23_40_44-I use community edition at It keeps showing "notifying device" and at last shows Line 1 error.

I have already tried:

  1. Reinstalling Automation Anywhere Bot Agent
  2. Cleaning the registry.
  3. Enabling plugin.
  4. Restarting AA Bot Agent.

Please I Need Help ASAP. Thanks in advance😊 .


3 replies

Userlevel 6
Badge +16

Hi @Debarshi Roy​ ,


Can you try below steps?


  • Delete below file if exist, C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\


  • check if the Automation Anywhere Bot Agent service exists and try to delete it and install the Automation Anywhere Bot Agent again. 


  • Open Command Prompt with Administrative right, Enter below commands
    • sc stop "Automation Anywhere Bot Agent"
    • sc delete "Automation Anywhere Bot Agent"


Userlevel 6
Badge +16

Hi @Jinka Sai Praneeta​ ,


I'd recommend opening a support ticket with AA using below link>


if you don't have access to the above link, Send an email to AA Support team "" to get the access.

Hi Chandu,


The issue is still persisting after trouble shooting with above steps.