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ardra
Navigator | Tier 3
February 14, 2023
Solved

Preprocessing issue found

  • February 14, 2023
  • 18 replies
  • 3087 views

I have installed the A360 on-premises in my machine.

After the installation.I tried to run a simple bot containing only message box.

It throws the below error

 

 

I tried the below solutions

1.re-install bot agent

2.Update bots to default package

3.clear global cache

 

None of them are working for me.

 

Please help me on this.

Best answer by Raul Jaimes

@ardra 

1) Login with an Admin user in Control Room URL.
2) Control Room URL should be match from which login has done and one which has added under Administration -> setting -> General.
3) Compared the URL and found that it has added "/#" at the end of the URL as  below

 

4) Edit it and remove "/#" from URL.
5) This should resolves the issue.

 

REF: https://apeople.automationanywhere.com/s/article/Preprocessing-error

HTH

Regards

18 replies

P
Automation Anywhere Team
patelmaulesh
Automation Anywhere Team
February 14, 2023

Hi ardra,

 

Have you checked whether the device is connected properly or else check the Bot agent Service running successfully or not.

 

If you are still facing  an issue can reach out to me.

 

    Raul Jaimes
    Raul JaimesAnswer
    Navigator | Tier 3
    February 14, 2023

    @ardra 

    1) Login with an Admin user in Control Room URL.
    2) Control Room URL should be match from which login has done and one which has added under Administration -> setting -> General.
    3) Compared the URL and found that it has added "/#" at the end of the URL as  below

     

    4) Edit it and remove "/#" from URL.
    5) This should resolves the issue.

     

    REF: https://apeople.automationanywhere.com/s/article/Preprocessing-error

    HTH

    Regards

    rbkadiyam
    Premier Pathfinder | Tier 7
    rbkadiyam
    Premier Pathfinder | Tier 7
    February 14, 2023

    @ardra 

     

    Resolution

    1- Restart the Control room services in the following sequence:

    Automation Anywhere Control room Elastic Search service
    Automation Anywhere Control room Caching
    Automation Anywhere Control room Service
    Automation Anywhere Control room Bot Compiler Service
    Automation Anywhere Control room IQBot Service
    Automation Anywhere Control room Robotic Interface Service
    Automation Anywhere Control room Reverse Proxy
    Automation Anywhere Control room Messaging

    2- In the Bot Agent Machine:
    a- Stop the Automation Anywhere bot agent service.
    b- Remove the device from Control Room
    c- Clear the content of the global cache folder
    d- Start the Automation Anywhere bot agent service
    e- Register the device in CR

     

     

    OR

     

    Check the contronroom URL for any special or extra space character

    Ramesh B Kadiyam
      rbkadiyam
      Premier Pathfinder | Tier 7
      rbkadiyam
      Premier Pathfinder | Tier 7
      February 14, 2023

      @ardra  check this doc

      Ramesh B Kadiyam
      A
      ardraAuthor
      Navigator | Tier 3
      February 15, 2023

      Hi,

      That issue is got resolved which i removed ‘#’ from URL.

      But i am getting another error. Device is connected properly only.

       

       

      Raul Jaimes
      Raul Jaimes
      Navigator | Tier 3
      February 15, 2023

      @ardra ,

      Do you have a self-signed certificate? 

      With admin user Control Room, go to Administration -> setting -> General and change the url with https (secure mode)  to http (non-secure protocol) if it was enabled.

      Regards.

      A
      ardraAuthor
      Navigator | Tier 3
      February 15, 2023

      @Raul Jaimes 

      I don't have the Self-signed certificate.

      Url in ‘General’ is http only.

       

      Thanks,

      Ardra

       

      A
      ardraAuthor
      Navigator | Tier 3
      February 15, 2023

      @Raul Jaimes 

      Hi Raul,

       

      I have created Self signed certificate.

      Please guide me how to add it in a360.

       

      Regards.

      rbkadiyam
      Premier Pathfinder | Tier 7
      rbkadiyam
      Premier Pathfinder | Tier 7
      February 15, 2023

      @ardra 

      Open cmd prompt and enter below path : 

      Installation Drive Name :\Program Files\Automation Anywhere\Bot Agent 

       

      Execute below command 

      AADiagnosticUtility.exe -importSSLCertificate "C:\Users\username\Downloads\dev.crt" (Path and name of certi)

       

      Restart VDI / machine

      Ramesh B Kadiyam
      Raul Jaimes
      Raul Jaimes
      Navigator | Tier 3
      February 15, 2023

      @Raul Jaimes

      Hi Raul,

       

      I have created Self signed certificate.

      Please guide me how to add it in a360.

       

      Regards.

       

      Let me know if this is your actual scenario: 

      1.-You have installed A360 in your control-room

      2.-You are trying create a bot in the same VM. Here you are facing the  last mentioned error.

      3.-So, you url is 

      4.-if you have a self-signed certificate, it probably is with a  mylaptopname 

      5.- self-signed certificate  is not required if you are using an http protocol .

      in order to progress with your enviroment, please add the mylaptopname in the file host in Windows:

      C:\Windows\System32\drivers\etc\hosts

       

       

      Restart Automation Anywhere Bot agent and try again.

      Let us know your feedback.

      Regards

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