Solved

Open browser not working

  • 23 April 2024
  • 1 reply
  • 735 views

Badge +8

Hi everyone,

I'm encountering an issue with the open browser action. When I click on the dropdown to select a browser, the following error appears:


 

 

icon

Best answer by ChanduMohammad 23 April 2024, 08:29

View original

1 reply

Userlevel 6
Badge +16

Hi @mandarB

 Please review the following updates from AA. Downgrade your Chrome version to an older one, specifically version 123.x this should resolve the issue. Also, keep an eye on the following KB for the latest updates

 

https://apeople.automationanywhere.com/s/article/A360-UI-getting-an-error-code-STATUS-STACK-OVERFLOW-when-clicking-the-drop-down-button-on-the-bot-edit-page

 

Summary

 

Following the release of the new Google Chrome Browser version v124.x (124.0.6367.60 or 124.0.6367.61) and Edge browser version v124.x (124.0.2478.51), intermittent problems have been observed when clicking the dropdown button ▼ in the Automation 360 bot editor window on A360.x Control Room versions. Below error pops up "Aw Snap! something went wrong while displaying the website":

 

Note: The problem may manifest in any Bot Editor window of A360 Control Room when a drop-down is selected.

 

Cause

 

Resolution/Workaround

 

If you encounter this intermittent error, we recommend you to

 

Clear the browser cache

Restart the browser and retry the UI action.

Until the definitive solution is provided, we advise postponing the upgrade of Google Chrome browser to version 124.x (124.0.6367.60 or 124.0.6367.61) and Edge browser to 124.x (124.0.2478.51).

 

Additional Information

 

As Google Chrome version v124.x and Edge version v124.x is introduced this week, we've noticed instances where interactions with UI dropdowns in the Automation 360 bot editor window can trigger the appearance of the Chrome "Aw, Snap!" page, as shown in the attached screenshot. This occurrence obstructs users from completing their intended UI actions, accompanied by the "STATUS_STACK_OVERFLOW" error code.

Reply