Not receiving emails for CE credentials or password reset - round 2

Hi Aaron, 

  I tried google account, that didn’t work either.. 

Jeff

I re-signed up for gmail and I recieved a dup account email that let me finally set a pw and log in. 

all set.

Hello @JeffTay, 

We apologize for the inconvenience you are experiencing.

I have reached out to our internal team to get advice on next steps and will follow up as soon as we hear back.

Thank you for your patience.

Pathfinder Community Team
 

Hello, I am new to Automation Anywhere and I have registered for community edition and haven’t received emails yet. Can anybody please suggest?

I haven’t received any emails, nothing in spam,  waited hours/days.   can’t log in, someone please help.

Very frustrating that folks from 1 year ago (JeffTay), 2 months ago (Sai Yadav), and still today (me) are not getting the emails to complete signup to the Community Edition. Seems like a pretty important and basic problem to fix. 

​@LukeNicholls I agree! I wish there weren’t so many spammers out there that the spam filters have to be so tight.

As far as this being a basic problem, I don’t agree there. Looking at our internal chat on this topic, the emails are going out, but spam filters (either at the IT level or at the user’s level) are filtering the message. That is not a basic problem to solve.

What you can do, and has been mentioned on this board in the past, is to try using the “Forgot Password” functionality on the Community Edition sites. There are two:

https://community.cloud.automationanywhere.digital/

https://community2.cloud-2.automationanywhere.digital/

See if using the password reset functionality will get you logged in.

Hello,

I signed up for the Community Edition and started the “Getting Your Environment Set Up” only to find that I did not receive an email for the control room link in order to install the bot. 

Who would I reach out to support for this issue?

Thanks,

​@modestyrenee This thread has all the answers you will probably need. If, after trying everything in this thread, you can email community@automationanywhere.com and they will take it from there, but not before trying everything in this thread first.

​@Aaron.Gleason Got it! I used a different email address and I received the link. Thank you.