Not able to delete existing device in Community Edition Control Room AA360. Error:- Device is part of Active Deployment (no tasks are running although)

Hi @Dilip Kumar Jaiswal​ ,

Can you navigate to manage >> Devices, select your device and delete it from CR. Then try restarting the Bot Agent service and give a shot.

Checkout below KB,

https://apeople.automationanywhere.com/s/article/A360-Getting-error-Cannot-delete-device/p>

Hi @ChanduMohammad S​ tried that too but i did not worked.

It is not allowing me to delete that device itself saying active deployment is going on.

Hi @Dilip Kumar Jaiswal​ ,

This is strange, can you try one last attempt. Can you try API way [ Checkout below link ]

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments/p>

Hi @ChanduMohammad S​ 

Firstly tried this only but it did not helped.

ried these things to resolve the issue-

1- Uninstalling Bot agent and deleting Device from CR

2- Reinstalled Bot agent and tried to add device (throwing error only 1 device can be added although device already present is in disconnected state)

3- tried restarting Bot agent services

Nothing worked till now, Please suggest/guide me to resolve the issue.

Hi @chinnu 2024 

Checkout below blog for resolution,

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide