Skip to main content
Solved

No Community Edition Credentials Received

  • September 4, 2024
  • 9 replies
  • 122 views

Forum|alt.badge.img+1

I have requested a free community edition to use however I never received login credentials. I have tried checking the spam folder, and also trying to sign up with a different email. I did receive a “Welcome” email that said I should have received my credentials but I never did. I’ve also already tried to use the password recovery option.

Best answer by Aaron.Gleason

There is no alternate way. Maybe try a Yahoo! email account? Yours is the first that I’ve heard of GMail not working.

View original
Did this topic help answer your question?

9 replies

Aaron.Gleason
Automation Anywhere Team
Forum|alt.badge.img+10
  • Automation Anywhere Team
  • 544 replies
  • September 4, 2024

Yep, your activation email got eaten if you received your welcome email.

We have had good luck with GMail accounts. If you’re using an enterprise email account, check with your IT department to see if it was filtered and to have them allow-list emails from the @automationanywhere.com email domain.


Forum|alt.badge.img+1
  • Author
  • Cadet | Tier 2
  • 3 replies
  • September 4, 2024

Unfortunately both of the email accounts that I tried were Gmail accounts already. Are there any alternative ways to do this? Hard to work through the training with no access to the program...


Aaron.Gleason
Automation Anywhere Team
Forum|alt.badge.img+10
  • Automation Anywhere Team
  • 544 replies
  • Answer
  • September 4, 2024

There is no alternate way. Maybe try a Yahoo! email account? Yours is the first that I’ve heard of GMail not working.


Forum|alt.badge.img+1
  • Author
  • Cadet | Tier 2
  • 3 replies
  • September 4, 2024

Okay will try another email domain. I can confirm that I just received the welcome email on the second gmail account with no credentials email received.


Aaron.Gleason
Automation Anywhere Team
Forum|alt.badge.img+10
  • Automation Anywhere Team
  • 544 replies
  • September 4, 2024

This is still good to know that GMail may not be behaving anymore. I’ll pass that along to our Community team.


rima.sengupta
Automation Anywhere Team
Forum|alt.badge.img+9
  • Automation Anywhere Team
  • 85 replies
  • September 4, 2024

Hello @BR 1537 , 

Sorry for the inconvenience this has caused. We are looking into this, so please allow us sometime to get back 

Thanks

Rima 

Pathfinder Community Team 


Forum|alt.badge.img+1
  • Author
  • Cadet | Tier 2
  • 3 replies
  • September 4, 2024

As an update, I was able to receive credentials and set my own password using a yahoo email address. However after working for a bit, i got booted due to inactivity after stepping away and upon signing back in my password is apparently incorrect and I am not receiving any emails to the yahoo account to reset it when using the forgot password feature.


Aaron.Gleason
Automation Anywhere Team
Forum|alt.badge.img+10
  • Automation Anywhere Team
  • 544 replies
  • September 5, 2024

Ouch. Unless our Community team has a solution, the best solution is to create another account… and remember the password!  😅


Forum|alt.badge.img+5
  • Navigator | Tier 3
  • 36 replies
  • September 5, 2024
Brad95 wrote:

Unfortunately both of the email accounts that I tried were Gmail accounts already. Are there any alternative ways to do this? Hard to work through the training with no access to the program...

 

Have you tried appending a + sign to your Gmail accounts?

Official Gmail Blog: 2 hidden ways to get more from your Gmail address (googleblog.com)

 

Another option would be to use an email alias from a provider:

DuckDuckGo Email | Email Protection from DuckDuckGo

 

As for your password, I’d suggest you use a password manager. I personally use one with two-factor authentication and end-to-end encryption.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings