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Need help stopping agents

  • September 28, 2026
  • 1 reply
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I have a few processes running, as in the attached screenshot. I need help stopping them so that I can deploy a new run. 
 

I’ve stopped the bot agent service and re-established the connection but the run is still continuing. There are a few local executions to be done. so the bot agent does need to run locally in between. But since I can’t stop the agent, I am unable to deploy a new run. 

Best answer by KhaledMostafaMe

Hi ​@spandana 4141 ,

Since these are showing up as Requests (AARI / Co-Pilot process requests) rather than standard bot runs in the Activity tab, stopping and restarting the local service alone won't cancel the cloud-side orchestration:

  1. Keep the local Automation Anywhere Bot Agent service stopped for a few minutes instead of restarting it immediately.

  2. Go to Manage > Processes / Requests (or your Co-Pilot / AARI Tasks view).

  3. Find the open requests shown in your screenshot (e.g., 9149-23, 9155-18, 9149-22), select them, and use the Cancel Request option from the table/actions menu.

  4. If they are also queued under Activity > In Progress, cancel them there while the agent is disconnected.

  5. Once the Control Room marks the requests as Cancelled or Failed, start the Bot Agent service again and deploy your new run.

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KhaledMostafaMe
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  • September 28, 2026

Hi ​@spandana 4141 ,

Since these are showing up as Requests (AARI / Co-Pilot process requests) rather than standard bot runs in the Activity tab, stopping and restarting the local service alone won't cancel the cloud-side orchestration:

  1. Keep the local Automation Anywhere Bot Agent service stopped for a few minutes instead of restarting it immediately.

  2. Go to Manage > Processes / Requests (or your Co-Pilot / AARI Tasks view).

  3. Find the open requests shown in your screenshot (e.g., 9149-23, 9155-18, 9149-22), select them, and use the Cancel Request option from the table/actions menu.

  4. If they are also queued under Activity > In Progress, cancel them there while the agent is disconnected.

  5. Once the Control Room marks the requests as Cancelled or Failed, start the Bot Agent service again and deploy your new run.

Khaled Mostafa - Automation Anywhere MVP - Intelligent Automation RSDM https://botstore.automationanywhere.com/vendor/the-bots-father-khaled-mostafa
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