Question

Name Puja Garkar community edition not connection to control room i was many times tried but still not connecting please help me. thanks

  • 14 February 2022
  • 9 replies
  • 16 views

Name Puja Garkar community edition not connection to control room i was many times tried but still not connecting please help me. thanks

9 replies

Userlevel 6
Badge +16

Hi @Puja Garkar​ ,

 

can you share error screenshot?

yes

 

Userlevel 6
Badge +16

Hi @Puja Garkar​ ,

 

Checkout below KB for resolution,

 

https://apeople.automationanywhere.com/s/article/A360-Unable-to-connect/p>

It was not stuck .many times this error showed I was logout control room and login ​ but still not connecting

Userlevel 6
Badge +16

Can you restart Bot Agent Service and try adding device again?

Userlevel 6
Badge +16

I'd recommend opening a support ticket with AA using below link

 

https://apeople.automationanywhere.com/s/support/p>

 

if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

yes mam i was already done this process but not connecting

I was completed support tickets process then connect with automation anywhere support team engineer and I was discuss my issue .but still not connected

Get Outlook for Android
Badge +4

I have this issue from time to time, and still did nof found a clear root-cause. This is insane. I am experiencing this issue, again, as we speek - tried everything that this forum has to offer.

 

Above links are not accessble for me. I will try to email support.

If any other hints, please shoot!

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