Local device not connecting to community CR

Hi ​@Ayush.G2,

check my guide if this will help you. 😊

Cheers

Marc

​@Ayush.G2

check if your credentials are set correct and the username.

Or try install as admin if possible.

Is the browser extension active?

Hello Marc,

Thank you for your help. But it couldn’t solve the issue.

Yes, extension is active.

What about all other questions like:

Username and credentials are correct?

Tried to install as Admin?

Restarted the machine?

Hello Marc,

Everything is done.

​@Ayush.G2,

try this and start over again from scratch:

Delete Control Room Device

I did the first step of deleting the device from the URL you shared.

Then went to uninstall the bot agent from Control Panel and restarted machine

Now when i went to install bot agent, it is now asking for AutomationAnywhereBotAgent.msi

 

​@Ayush.G2,

The problem can be fixed by using the Microsoft Uninstaller to uninstall the Automation Anywhere Bot Agent, then reinstall the bot agent.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d?_fsi=tDQasSgo&_fsi=tDQasSgo

Cheers

Marc

i will give it a try as it requires admin access for which i need to contact my office IT

​@Ayush.G2 let us know if worked please.

Cheers

Marc

I got uninstallation and re installation done with help of IT.
But unfortunately issue remains same.

Marc, if you are from AA can you please arrange a call. i have registered a case with AA Support on partner portal but they are not taking it seriously, i want it for the APA Training programme

Hi guys, 

I'm also facing the same issue. 

Sorry Guys I am not from AA.

Hello Marc, I understand that you have tried to help me.

I have connected to AA support team they spent almost 2+ hrs and did all troubleshooting, but was unsuccessful.

Also, we have tried from my colleague’s profile which is working fine.

It seems my profile is stuck somewhere in AA DB which is leading to this. I am pasting a screenshot where it seems there is a pending execution stuck since nov 2022, is there any way i cant this clear off from AA DB, by postman or by something

 

Also they have checked this userdevices is returning 500 which should not be the case.

​@Marc Mueller 

Hi ​@Ayush.G2,

have you tried to kill it here?🤔

Cheers

Marc

Hello Marc,

There is no option to delete it from queue in community version also we cannot move it to historical.

​@Marc Mueller