Local device not connecting to community CR

Hi ​@Ayush.G2,

check my guide if this will help you. 😊

Cheers

Marc

​@Ayush.G2

check if your credentials are set correct and the username.

Or try install as admin if possible.

Is the browser extension active?

Hello Marc,

Thank you for your help. But it couldn’t solve the issue.

Yes, extension is active.

What about all other questions like:

Username and credentials are correct?

Tried to install as Admin?

Restarted the machine?

Hello Marc,

Everything is done.

​@Ayush.G2,

try this and start over again from scratch:

Delete Control Room Device

I did the first step of deleting the device from the URL you shared.

Then went to uninstall the bot agent from Control Panel and restarted machine

Now when i went to install bot agent, it is now asking for AutomationAnywhereBotAgent.msi

 

​@Ayush.G2,

The problem can be fixed by using the Microsoft Uninstaller to uninstall the Automation Anywhere Bot Agent, then reinstall the bot agent.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d?_fsi=tDQasSgo&_fsi=tDQasSgo

Cheers

Marc