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Local device is not connected


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I have reinstall the agent try to connect the local device but getting error is “

System allows only a single device to be registered. If you need to replace your existing device you should delete it first.

If the problem persists, please contact your system administrator.

Code: devicemanagement.register.validation.single.device.

However, i tried to reset the device through api but while sending the request by own username and password then we getting response Not found.

Please find the screenshot for your reference:

 

 

Best answer by Vatsy

Hi ​@Raza001,
Try using this below too​@Aaron.Gleason has created to delete the device.
https://rpademo.automationanywhere.com/deletedevice.php?

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6 replies

Vatsy
Pathfinder Advocate | Tier 6
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  • Pathfinder Advocate | Tier 6
  • 95 replies
  • Answer
  • March 7, 2025

Hi ​@Raza001,
Try using this below too​@Aaron.Gleason has created to delete the device.
https://rpademo.automationanywhere.com/deletedevice.php?


Marc Mueller
Pathfinder Advocate | Tier 6
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  • Pathfinder Advocate | Tier 6
  • 141 replies
  • March 7, 2025

Hi ​@Raza001,

how does your table look like?

 

Cheers

Marc


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  • Author
  • Cadet | Tier 2
  • 1 reply
  • March 7, 2025
Vatsy wrote:

Hi ​@Raza001,
Try using this below too​@Aaron.Gleason has created to delete the device.
https://rpademo.automationanywhere.com/deletedevice.php?

Hi Vatsy,

Thanks for the help.

Device has been successfully deleted and i able to run the bot. 


Vatsy
Pathfinder Advocate | Tier 6
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  • Pathfinder Advocate | Tier 6
  • 95 replies
  • March 7, 2025

Glad that the solution worked!

Request you to please mark my answer as the Best Answer for this question ​@Raza001.

Cheers!


devpatel
Cadet | Tier 2
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  • Cadet | Tier 2
  • 1 reply
  • March 7, 2025

It looks like your system allows only one registered device at a time. Since resetting via API returned "Not Found," try these steps:

  1. Remove Existing Device – Check your device management portal and manually deregister the old device.
  2. Verify API Access – Ensure you're using the correct API endpoint, credentials, and have admin privileges.
  3. Check Policies – Some systems require IT approval for device changes. Contact your administrator if needed.
  4. Clear Cache & Retry – Remove cached device data, restart, and attempt registration again.
  5. Contact Support – If the issue persists, reach out to your service provider with the error code:

Shreya.Kumar
Pathfinder Community Team
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  • Pathfinder Community Team
  • 84 replies
  • March 10, 2025

@Raza001 I noticed that you’re trying to access the v1 endpoint to authenticate. Try the v2 endpoint to authenticate next time: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/auth-api-supported-v2.html


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