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Cadet | Tier 2
Raza001
Cadet | Tier 2
March 7, 2025
Solved

Local device is not connected

  • March 7, 2025
  • 6 replies
  • 193 views

I have reinstall the agent try to connect the local device but getting error is “

System allows only a single device to be registered. If you need to replace your existing device you should delete it first.

If the problem persists, please contact your system administrator.

Code: devicemanagement.register.validation.single.device.

However, i tried to reset the device through api but while sending the request by own username and password then we getting response Not found.

Please find the screenshot for your reference:

 

 

    Best answer by Vatsy

    Hi ​@Raza001,
    Try using this below too​@Aaron.Gleason has created to delete the device.
    https://rpademo.automationanywhere.com/deletedevice.php?

    6 replies

    Vatsy
    Most Valuable Pathfinder
    VatsyMost Valuable PathfinderAnswer
    Most Valuable Pathfinder
    March 7, 2025

    Hi ​@Raza001,
    Try using this below too​@Aaron.Gleason has created to delete the device.
    https://rpademo.automationanywhere.com/deletedevice.php?

    Vatsal Mehta - Ideate. Automate. Innovate. - LinkedIn URL: https://www.linkedin.com/in/vatsalmehta18
      Marc Mueller
      Most Valuable Pathfinder
      Marc MuellerMost Valuable Pathfinder
      Most Valuable Pathfinder
      March 7, 2025

      Hi ​@Raza001,

      how does your table look like?

       

      Cheers

      Marc

      🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
      R
      Cadet | Tier 2
      Raza001Author
      Cadet | Tier 2
      March 7, 2025

      Hi ​@Raza001,
      Try using this below too​@Aaron.Gleason has created to delete the device.
      https://rpademo.automationanywhere.com/deletedevice.php?

      Hi Vatsy,

      Thanks for the help.

      Device has been successfully deleted and i able to run the bot. 

        Vatsy
        Most Valuable Pathfinder
        VatsyMost Valuable Pathfinder
        Most Valuable Pathfinder
        March 7, 2025

        Glad that the solution worked!

        Request you to please mark my answer as the Best Answer for this question ​@Raza001.

        Cheers!

        Vatsal Mehta - Ideate. Automate. Innovate. - LinkedIn URL: https://www.linkedin.com/in/vatsalmehta18
          devpatel
          Cadet | Tier 2
          devpatel
          Cadet | Tier 2
          March 7, 2025

          It looks like your system allows only one registered device at a time. Since resetting via API returned "Not Found," try these steps:

          1. Remove Existing Device – Check your device management portal and manually deregister the old device.
          2. Verify API Access – Ensure you're using the correct API endpoint, credentials, and have admin privileges.
          3. Check Policies – Some systems require IT approval for device changes. Contact your administrator if needed.
          4. Clear Cache & Retry – Remove cached device data, restart, and attempt registration again.
          5. Contact Support – If the issue persists, reach out to your service provider with the error code:
          IT Solutions and Services - https://www.devitpl.com/
            Shreya.Kumar
            Pathfinder Community Team
            Shreya.Kumar
            March 10, 2025

            ​@Raza001 I noticed that you’re trying to access the v1 endpoint to authenticate. Try the v2 endpoint to authenticate next time: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/auth-api-supported-v2.html

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