Local device is not connected

I have reinstall the agent try to connect the local device but getting error is “

System allows only a single device to be registered. If you need to replace your existing device you should delete it first.

If the problem persists, please contact your system administrator.

Code: devicemanagement.register.validation.single.device.

However, i tried to reset the device through api but while sending the request by own username and password then we getting response Not found.

Please find the screenshot for your reference:

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Hi @Raza001,
Try using this below too@Aaron.Gleason has created to delete the device.
https://rpademo.automationanywhere.com/deletedevice.php?

Hi @Raza001,

how does your table look like?

Cheers

Marc

Hi @Raza001,
Try using this below too@Aaron.Gleason has created to delete the device.
https://rpademo.automationanywhere.com/deletedevice.php?

Hi Vatsy,

Thanks for the help.

Device has been successfully deleted and i able to run the bot.

Glad that the solution worked!

Request you to please mark my answer as the Best Answer for this question @Raza001.

Cheers!

It looks like your system allows only one registered device at a time. Since resetting via API returned "Not Found," try these steps:

Remove Existing Device – Check your device management portal and manually deregister the old device.
Verify API Access – Ensure you're using the correct API endpoint, credentials, and have admin privileges.
Check Policies – Some systems require IT approval for device changes. Contact your administrator if needed.
Clear Cache & Retry – Remove cached device data, restart, and attempt registration again.
Contact Support – If the issue persists, reach out to your service provider with the error code:

@Raza001 I noticed that you’re trying to access the v1 endpoint to authenticate. Try the v2 endpoint to authenticate next time: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/auth-api-supported-v2.html

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