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Local device is getting disconnected after connect

  • September 6, 2023
  • 3 replies
  • 1431 views
J
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Hello,

I was using Automation Anywhere Community Edition 2 weeks ago and it was working fine. Today I tryed to use it again, but when I try to connect my local device, it keeps the “Disconnected status” after connecting. I already tryed to reinstall the Bot Agent and the Automation 360 extension, but didn’t work. I also tryed to reboot my machine, but the problem persists, any suggestion?

Best answer by joaoguimb

It worked!

I deleted the folder you mentioned and restarted the machine, also the machine was in a different time zone, I changed it and reinstalled the bot agent and it connected.

 

Thank you.

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3 replies

R
Automation Anywhere Team
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  • ravi.pothana
  • Automation Anywhere Team
  • 136 replies
  • September 6, 2023

Hi @joaoguimb,

  1. Look into the log folder of bot agent and see if you can find any error messages that can help you troubleshoot further.
    log location - C:\ProgramData\AutomationAnywhere\BotRunner\Logs\node_manager
  2. Try Removing the below folder from the bot agent device, restart the machine and try to connect from the control room. 
     C:\windows\system32\config\systemprofile\AppData\Local\AutomationAnywhere
  3. Make sure the Bot Agent Device and Control Room server has same time zone. below is the sample of error log recorded in event viewer. 

Hope this helps!

Thank you. 

J
1 person likes this
  • J
    joaoguimb
J
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  • joaoguimb
  • Author
  • Cadet | Tier 2
  • 2 replies
  • Answer
  • September 6, 2023

It worked!

I deleted the folder you mentioned and restarted the machine, also the machine was in a different time zone, I changed it and reinstalled the bot agent and it connected.

 

Thank you.

Wangyx
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  • Wangyx
  • Cadet | Tier 2
  • 5 replies
  • October 17, 2024

@ravi.pothana  hello, i found this topic and it’s related to my problem,  

but at first , I am curious of that I am have NO file folder with “ProgramData” , onto the workstation I have installed bot Agent and try to connect the A360 server,  is this folder on the Server? 

thank you 

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