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Navigator | Tier 3
September 25, 2022
Question

Issue with Community 2 Edition

  • September 25, 2022
  • 11 replies
  • 263 views

Hi

 

I'm unable to start a bot. I get a message that there is already a bot running. I have restarted the service in task manager but it makes no difference.

 

I have the same issue on a different account on a different machine.

 

Others are also experiencing it since a couple of days ago. See this link:

 

https://apeople.automationanywhere.com/s/question/0D52t00001b0rvkCAA/why-am-i-getting-this-error-while-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator?language=en_US/p>

 

    11 replies

    Cadet | Tier 2
    February 14, 2023

    Thanks to AA for fixing this - I've now been able to delete the device on each machine/account and reconnect. Bot is now running again.

    how did you solve it?

     

    Second