This post is generated using automatic translation from Japanese to English, so there may be mistranslations or differences in nuance. Thank you for your understanding.

Hello,

I am using Automation Anywhere Community Edition, but my bot is stuck at "Current action: Connecting to device" and does not proceed.

Actions taken so far:

• Restarted and reinstalled the Bot Agent

• Attempted to re-register the device from the Control Room but received the error:
  "System allows only a single device to be registered. If you need to replace your existing device you should delete it first. If the problem persists, please contact your system administrator. Code: devicemanagement.register.validation.single.device"

• Tried deleting the device from https://rpademo.automationanywhere.com/deletedevice.php but got this error:
  "Your device should be deleted or at least reset. You may have to manually log back in and select Manage > Devices and delete the device. Once deleted, reconnect the bot agent and it should work again."

• Could not find the GlobalCache folder to clear it

Since this is Community Edition, detailed logs cannot be checked.

I referred to the following community posts and tried the suggested solutions, but the issue remains unresolved:

• My bot got stuck, Status: Pending Execution

• Bot stuck in pending execution

• Bot stuck "connecting to device" while in queue

Any advice on effective solutions or correct device deletion/reset methods would be appreciated.

Thank you.