Issue with Bot Stuck at "Connecting to device" and Unable to Delete Device in Community Edition

This post is generated using automatic translation from Japanese to English, so there may be mistranslations or differences in nuance. Thank you for your understanding.

Hello,

I am using Automation Anywhere Community Edition, but my bot is stuck at "Current action: Connecting to device" and does not proceed.

Actions taken so far:

• Restarted and reinstalled the Bot Agent

• Attempted to re-register the device from the Control Room but received the error:
  "System allows only a single device to be registered. If you need to replace your existing device you should delete it first. If the problem persists, please contact your system administrator. Code: devicemanagement.register.validation.single.device"

• Tried deleting the device from https://rpademo.automationanywhere.com/deletedevice.php but got this error:
  "Your device should be deleted or at least reset. You may have to manually log back in and select Manage > Devices and delete the device. Once deleted, reconnect the bot agent and it should work again."

• Could not find the GlobalCache folder to clear it

Since this is Community Edition, detailed logs cannot be checked.

I referred to the following community posts and tried the suggested solutions, but the issue remains unresolved:

• My bot got stuck, Status: Pending Execution

• Bot stuck in pending execution

• Bot stuck "connecting to device" while in queue

Any advice on effective solutions or correct device deletion/reset methods would be appreciated.

Thank you.