I am encountering an error while trying to run a bot on Automation Anywhere. The error message displayed is:

"User: [email@example.com] is already running a bot on device: [Device ID]. If the problem persists, please contact your system administrator."
 

Details:

• The bot execution fails due to what seems to be an active session on the device.
• I do not have the necessary privileges to terminate any stuck or active sessions.

Question: Could this issue be related to the session shown in the second screenshot, under the "In Progress Activity" section, which is marked as pending? How can I resolve this without admin privileges?

Thks for the support