Solved

If the problem persists, please contact your system administrato

  • 26 February 2024
  • 14 replies
  • 176 views
A
Badge +2

Hi Team,

      * Restarted the Automation Anywhere Bot Agent Services - Didn't help.

                             * Reconnected the local device - Didn't help.

                             * Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first."        

Getting error message: If the problem persists, please contact your system administrato

 

I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible. 

 

Regards,

Ajit Singh

 

 

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Best answer by Ganesh Bhat 26 February 2024, 18:59

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14 replies

Aaron.Gleason
Userlevel 4
Badge +7

Go to Manage > Devices, find your device and remove it using the three-dot menu on the right. Then reconnect the bot agent. Reply here if you are unable to resolve the issue.

A
Badge +2

it’s not allowing to delete this one.getting error message below. so please reset thourght API key so that to be help for me the same.

Cannot delete device, as it is part of an active bot deployment

If the problem persists, please contact your system administrator.

Aaron.Gleason
Userlevel 4
Badge +7

See the video below for assistance:

Ganesh Bhat
Rank
Userlevel 4
Badge +12

You have to use API.

 

Please go through this video : 

 

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150
A
Badge +2

sorry sir my organization doesn’t allow to access by API key so pls help to resolve this issue.

Ganesh Bhat
Rank
Userlevel 4
Badge +12

No need of API key to resolve this issue. 

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150
A
Badge +2

unable to access link what you shared there are some restriciton to  access youtube link please fix this issue its really appricate you.

A
Userlevel 1
Badge +3

I’ve encountered the same issue before. It was solved by using postman app to delete the device

A
Badge +2

Hi Team, 

 

could you please help to fix this issue still geeting error while trying to connect my system A360 community veriosn.

A
Badge +2

Hi Team, 

 

could you please help to fix this issue still geeting error while trying to connect my system A360 community veriosn.

I don’t have any right to use either call postman way so pls delete my divice so that it can be configured it myself .

A
Badge +2

Resolved this issue thank you so much for helping.

 

Ganesh Bhat
Rank
Userlevel 4
Badge +12

Nice to know. Could you please convert the Question to resolved 

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150
A
Badge +2

use service of POST and got resolved 

Aaron.Gleason
Userlevel 4
Badge +7

You may use this unofficial page as well without having to mess with the API directly.

https://rpademo.automationanywhere.com/deletedevice.php

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