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Question

I am not receiving email with CE password reset

  • Feb 6, 2024 7:02 PM UTC
  • 5 replies
  • 177 views
cristian.bastidas

Hi, I forgot my CE password and I am nat receiving the reset password email. Can someone help me? 

    5 replies

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    • spandana 4141
    • Navigator | Tier 3
    • Feb 6, 2024 7:04 PM UTC

    I faced a similar Issue. But received the mail after a few hours. I just did nothing. FYI, I had a good network and everything and kept refreshing my mailbox too for a while. 

      cristian.bastidas

      Thanks I will wait then. How many houers did you wait if you remember? 

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      • spandana 4141
      • Navigator | Tier 3
      • Feb 6, 2024 7:09 PM UTC

      It took me a few hours. I tried resetting at 12:30ish at night and received the mail in the next 3-4 hours.

      • Ahmedhd
      • Navigator | Tier 3
      • Feb 6, 2024 9:27 PM UTC

      you may also reach out to the customer support team and report your issue. they always reply on time

      • k.sarmiento2
      • Cadet | Tier 2
      • Feb 7, 2024 6:54 AM UTC

      if you already requested for the Reset Password email, try looking for it in the Junk mails.

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