Question

I am not able to connect the bot agent to my local devices. It seems like device not registered. Please help me as soon as possible.Its urgent. I already tried start and stop services/ deletion from cmd/ install and uninstall options

  • 23 November 2021
  • 13 replies
  • 34 views

I am not able to connect the bot agent to my local devices. It seems like device not registered. Please help me as soon as possible.Its urgent. I already tried start and stop services/ deletion from cmd/ install and uninstall options

13 replies

Userlevel 6
Badge +15

Please create the support ticket to Automation Anywhere and they will help you to resolve this.

Badge +3

@vivek kumar​  - Refer below document and step by step process .

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-add-local-device.html/p>

 

If this helps you please do Like & mark as "Best Answer" so it will be helpful for others as well. 

 

Best Regards,

Pradeep.

 

Still issue not resolved.

Userlevel 6
Badge +15

Can you try below option,

 

  • Delete below file if exist, C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

 

  • check if the Automation Anywhere Bot Agent service exists and try to delete it and install the Automation Anywhere Bot Agent again. 

 

  • Open Command Prompt with Administrative right, Enter below commands
    • sc stop "Automation Anywhere Bot Agent"
    • sc delete "Automation Anywhere Bot Agent"

 

I don't have such account

Userlevel 6
Badge +15

You have to use your partner portal user account to create the support ticket.

 

Please find the attachment for your reference!

is there aby solution for this edition?

 

yes i am using community edition.

can you please help me to create a support ticket for this issue?

Userlevel 6
Badge +15

Maybe we can try,

 

  • Please uninstall the bot agent and clear the existing installation folder
  • Install the bot agent using Admin mode.

 

please tell me more about partner portal account

Userlevel 6
Badge +15

I believe you are using community edition,

 

https://www.automationanywhere.com/resources/partners/p>

http://i.crn.com/sites/default/files/ckfinderimages/userfiles/images/crn/pdf/AAI-Partner%20Program%20Flyer.pdf/p>

Done with all these step. I have to clear the exam. If it is possible for you to create a support ticket for then please help. I need urgent access on this. I tried every possible steps you mentioned on mine as well as other's ticket.

 

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