Please create the support ticket to Automation Anywhere and they will help you to resolve this.

@vivek kumar​  - Refer below document and step by step process .

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-add-local-device.html/p>

If this helps you please do Like & mark as "Best Answer" so it will be helpful for others as well. 

Best Regards,

Pradeep.

Still issue not resolved.

Can you try below option,

• Delete below file if exist, C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

• check if the Automation Anywhere Bot Agent service exists and try to delete it and install the Automation Anywhere Bot Agent again. 

• Open Command Prompt with Administrative right, Enter below commands
  • sc stop "Automation Anywhere Bot Agent"
  • sc delete "Automation Anywhere Bot Agent"

I don't have such account

You have to use your partner portal user account to create the support ticket.

Please find the attachment for your reference!

is there aby solution for this edition?

yes i am using community edition.

can you please help me to create a support ticket for this issue?

Maybe we can try,

• Please uninstall the bot agent and clear the existing installation folder
• Install the bot agent using Admin mode.

please tell me more about partner portal account

I believe you are using community edition,

https://www.automationanywhere.com/resources/partners/p>

http://i.crn.com/sites/default/files/ckfinderimages/userfiles/images/crn/pdf/AAI-Partner%20Program%20Flyer.pdf/p>

Done with all these step. I have to clear the exam. If it is possible for you to create a support ticket for then please help. I need urgent access on this. I tried every possible steps you mentioned on mine as well as other's ticket.