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Cadet | Tier 2
November 23, 2021
Question

I am not able to connect the bot agent to my local devices. It seems like device not registered. Please help me as soon as possible.Its urgent. I already tried start and stop services/ deletion from cmd/ install and uninstall options

  • November 23, 2021
  • 13 replies
  • 137 views
I am not able to connect the bot agent to my local devices. It seems like device not registered. Please help me as soon as possible.Its urgent. I already tried start and stop services/ deletion from cmd/ install and uninstall options

    13 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    November 23, 2021

    Please create the support ticket to Automation Anywhere and they will help you to resolve this.

    _Tamil_
    Pradeep Kintali
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    November 23, 2021

    @vivek kumar​  - Refer below document and step by step process .

     

    https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-add-local-device.html/p>

     

    If this helps you please do Like & mark as "Best Answer" so it will be helpful for others as well. 

     

    Best Regards,

    Pradeep.

     

    vk 477Author
    Cadet | Tier 2
    November 23, 2021

    Still issue not resolved.

    Tamil Arasu10
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    November 23, 2021

    Can you try below option,

     

    • Delete below file if exist, C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere\registration.properties

     

    • check if the Automation Anywhere Bot Agent service exists and try to delete it and install the Automation Anywhere Bot Agent again. 

     

    • Open Command Prompt with Administrative right, Enter below commands
      • sc stop "Automation Anywhere Bot Agent"
      • sc delete "Automation Anywhere Bot Agent"

     

    _Tamil_
    vk 477Author
    Cadet | Tier 2
    November 23, 2021

    I don't have such account

    Tamil Arasu10
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    November 23, 2021

    You have to use your partner portal user account to create the support ticket.

     

    Please find the attachment for your reference!

    _Tamil_
    vk 477Author
    Cadet | Tier 2
    November 23, 2021

    is there aby solution for this edition?

     

    vk 477Author
    Cadet | Tier 2
    November 23, 2021

    yes i am using community edition.

    vk 477Author
    Cadet | Tier 2
    November 23, 2021

    can you please help me to create a support ticket for this issue?

    Tamil Arasu10
    Most Valuable Pathfinder
    Most Valuable Pathfinder
    November 23, 2021

    Maybe we can try,

     

    • Please uninstall the bot agent and clear the existing installation folder
    • Install the bot agent using Admin mode.

     

    _Tamil_