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Hello Team, I’m processing the documents it is coming as pending execution and showing as connecting to the bot agent device. Later it is moving to unknow status and i am unable move the task to history.

  • July 9, 2025
  • 2 replies
  • 28 views
R
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Hello Team, I’m processing the documents it is coming as pending execution and showing as connecting to the bot agent device. Later it is moving to unknow status and i am unable move the task to history. Please find the below screenshot. Due to this issue i am unable to run my next bots unless i restart the AA service.

    2 replies

    Padmakumar
    Premier Pathfinder | Tier 7
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    • Padmakumar
    • Premier Pathfinder | Tier 7
    • 1159 replies
    • July 9, 2025

    Hi ​@Ram 2943 ,

     

    Since you are having the Community Edition, the fix for such issue is very limited as the Admin access is lacking. Restarting the Bot Agent service is the best thing you can do on such occasions.

    Padmakumar
    Shreya.Kumar
    Pathfinder Community Team
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    • Shreya.Kumar
    • Pathfinder Community Team
    • 218 replies
    • July 9, 2025

    ​@Ram 2943 try resetting your device with this link: https://developer.automationanywhere.com/deletedevice.php


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