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failed to do OCR - 'ZIP archive is corrupted'

  • September 10, 2025
  • 4 replies
  • 47 views
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Hi, Good day! Can someone help me on this error? I tried to do the OCR capture area action on window to get the text and compare but I encountered a zip archive is corrupted error. How can i fix this? TIA

 

Best answer by Aaron.Gleason

​@Shusha321 I was unable to reproduce the issue from my Community Edition account. What this means is that one of the files downloaded during the bot run became corrupted. This is not anything you can prevent -- sometimes files get corrupted when downloaded.

To fix the issue, go to this folder and remove ALL the files and folders.

C:\ProgramData\AutomationAnywhere\GlobalCache

(Note: ProgramData is a hidden folder.)

Once you do that, retry your automation. It will re-download the packages to that same folder giving you fresh copies of all the zip files.

Vatsy
S
Lu.Hunnicutt

4 replies

Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • September 10, 2025

Hi ​@Shusha321,

 

Can you help me with what exactly is there on line 65? A screenshot of it would be much appreciated.

Padmakumar
Vatsy
Lu.Hunnicutt
Shreya.Kumar
S
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  • Shusha321
  • Author
  • Navigator | Tier 3
  • September 10, 2025

Hi ​@Padmakumar the OCR capture area. Here is the snip. Thanks.

 

Vatsy
S
Padmakumar
Premier Pathfinder | Tier 7
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  • Padmakumar
  • Premier Pathfinder | Tier 7
  • September 10, 2025

Hi ​@Padmakumar the OCR capture area. Here is the snip. Thanks.

 

Did you try to change the OCR package version? If not, please do that and check once. It seems to be more like a package-related issue.

Padmakumar
Vatsy
S
Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • Answer
  • September 10, 2025

​@Shusha321 I was unable to reproduce the issue from my Community Edition account. What this means is that one of the files downloaded during the bot run became corrupted. This is not anything you can prevent -- sometimes files get corrupted when downloaded.

To fix the issue, go to this folder and remove ALL the files and folders.

C:\ProgramData\AutomationAnywhere\GlobalCache

(Note: ProgramData is a hidden folder.)

Once you do that, retry your automation. It will re-download the packages to that same folder giving you fresh copies of all the zip files.

Vatsy
S
Lu.Hunnicutt
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