Error: User is already running a bot on device

Forum|Forum|3 years ago
March 2, 2023
5 replies
2757 views

I am currently trying to build a bot in Community edition, however, it suddenly pop up a error message of "User is already running a bot on device" when I try to run my robot.

Message details:
UNKNOWN: User is already running a bot on device
If the problem persists, please contact your system administrator.

I have checked the activity under "In process activity", there is nothing exist and I cannot solve this problem even I close bot agent in task manager, reopen AA restart my computer, anyone knows the reason of such situation and how can i solve it? many thanks!!!

rbkadiyam

Premier Pathfinder | Tier 7

@blue lei Restart VDI/ machine.. if not resolved

delete automation anywhere folder under c:\windows\system32\config\systemprofile\appdata\local & restart VDI

Ramesh B Kadiyam

B

blue leiAuthor

Cadet | Tier 2

hi rbkadiyam,

I have restarted Restart VDI and machine and it’s still not resolved,

but i cant use third method as the my system is blocked this location for the company rules.

Is there any other solution to force end the process?

rbkadiyam

Premier Pathfinder | Tier 7

@blue lei you can engage your desktop team to delete the folder and restart your machine

Ramesh B Kadiyam

Padmakumar

Premier Pathfinder | Tier 7

Hi @blue lei ,

Please try to restart the Automation Anywhere Bot Agent service or Stop the service first and Start it after 15-30 seconds.

Padmakumar

K

kumar 8482

Cadet | Tier 2

@Automation Anywhere Team Waste of time… I tried All the ways even I tried After a week same issue. how we will upgrade to Enterprise Edition, even you did not satisfied the Customer at beginning itself. bad experience. I will tell some more colleagues about the loop holes. very bad experience and I am done with it.

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