Cadet | Tier 2

Question

Error on deleting device

Hello,

I am facing an issue to delete my device from control room . I already uninstalled Agent from my computer. see the screenshot please. Any advice? 😊

Most Valuable Pathfinder

Unfortunatly , none of the above-mentioned fixed the issue. How can I open the API call in community edition control room ? 😊

Regards

HI @Babak 1551

Need to use Postman tool for trying out above API call

Chand

Cadet | Tier 2

Thank you . I am not familiar using postman . Do you have any guidance how to use it for trying out above API call ? 😊

Regards

Premier Pathfinder | Tier 7

Unfortunatly , none of the above-mentioned fixed the issue. How can I open the API call in community edition control room ? 😊

Regards

Hi @Babak 1551 ,

Please refer below link to start off with Postman.

Padmakumar

Most Valuable Pathfinder

Hi @Babak 1551

Its very easy, checkout below tutorial get get the auth token as first step and follow the above screenshot to get the device reset.

Chand

Premier Pathfinder | Tier 7

@Babak 1551 remove automation anywhere folder under program data or rename this folder will resolve this issue.

Ramesh B Kadiyam

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