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Question

Error after login to Automation Anywhere community edition

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I have an existing community edition account. If I login by clicking the Automation Anywhere icon on my laptop, I received error message: “Error occurred while performing requested operation”. The dashboard is blank. There is no automation bots I have created are found. Usual side menu options are missing. Though the device status is displays as Green and Connected. Bot Agent version is 22.20. Community Edition build 21072. But when logged in through control room url  it works. So is it due to cloud platform?

 

 
 

2 replies

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  • billyzendbox
  • Cadet | Tier 2
  • 3 replies
  • March 28, 2024

I have the same issue, while I’m using the community edition I cannot login the local bot running device, can someone help explain what is wrong?

 

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • 539 replies
  • January 31, 2025

These are two different problems.

ndutta - If this was an issue with the cloud platform, all users would be affected. There is something that is affecting your computer locally, either firewall software, anti-virus software, or IT restrictions placed on your system

billyzendbox - Use your computer's local admin credentials for this, NOT your email. Use the “whois” command from a command prompt to determine your username.

Vatsy
1 person likes this
  • Vatsy
    Vatsy

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