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Email error

  • May 16, 2024
  • 11 replies
  • 856 views

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Till last week it is working fine but now while I’m trying to run the bot it is throwing error

 

Error: Either an Outlook account is not setup on your system or the Outlook application can not be found

Best answer by Aaron.Gleason

Only thing to do is a repair of your Office installation. 

https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b#ID0EBF=Windows_11

11 replies

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • May 16, 2024

If you are using the “New” Outlook, switch back to the “Old” Outlook to allow for email actions to function properly.


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  • Author
  • Cadet | Tier 2
  • May 16, 2024

I’m using “Old” outlook.


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  • Cadet | Tier 2
  • October 21, 2024

Hi Reinstall the Office 365 software and it works. I had same issue today and this solved it.


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  • Pathfinder Advocate | Tier 6
  • October 22, 2024

@Koushik.G1  i have outlook installed on my machine, but when i use send mail:outlook i get the same error. Do you know why it could be?

I use microsoft365,  version 2408


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  • Pathfinder Advocate | Tier 6
  • October 22, 2024

@Aaron.Gleason hi, what does new or old outlook mean? What should I check to be able to send email via outlook? I use microsoft 365, version 2408


Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • October 22, 2024

If you're using the stand-alone Outlook application, in the upper right corner may be a switch for New or Old (Classic) Outlook. New Outlook doesn't support sending mail through the Outlook connector, but Classic Outlook does. 


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  • Pathfinder Advocate | Tier 6
  • October 23, 2024

@Aaron.Gleason  outlook(classic) is written when i search from windows:search, but i get that email error. Idk what to do


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  • Pathfinder Advocate | Tier 6
  • October 23, 2024

If there is File bar in outlook, its old outlook as i searched. So its old outlook but i get error


Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • Answer
  • October 23, 2024

Only thing to do is a repair of your Office installation. 

https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b#ID0EBF=Windows_11


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  • Cadet | Tier 2
  • October 23, 2024

Hello Semih, you have office 365 on ur machine which you can uninstall and reinstall. this would do the trick. If u are using new version of office then switch to older version. Make sure u update the email packages as well.


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Thankyou so much it is very helpful