Document Extraction: Extract Data Package - Status 425 "Image processing error"

Question

As of late last week 5/30, I’ve noticed the Document Extraction action for Extract Data is failing with a status 425 error due to image processing error with my task bots process. I’ve never encountered this error before till recently. No changes have been made to the learning instance, task bot or user roles. Also, this action package has the latest package update 3.36.10.

Status Code: 425
Status Message: IMAGE_PROCESSING_ERROR
Status: DW_EXTRACT_FAILURE

The consumed documents are always pdf files that meets specs per Automation Anywhere criteria. Prior to this, that extraction always provided a status 200 with the extract outputs. Now they are mostly 425 status error although few document extractions are 200.

Is anyone experiencing issues with status 425 error?

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Hi @aadewale86,

Test with Different PDFs:
- Try a few PDFs with different layouts or sources to see if the issue is document-specific.
Roll Back or Re-Test with Older Package:
- If possible, test with a previous version of the Document Extraction package (e.g., 3.36.9) to isolate if the issue is version-related.

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Tamil Arasu10 · Answer

Hi ​@aadewale86,Test with Different PDFs:Try a few PDFs with different layouts or sources to see if the issue is document-specific.Roll Back or Re-Test with Older Package:If possible, test with a previous version of the Document Extraction package (e.g., 3.36.9) to isolate if the issue is version-related.

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