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Question

Document automation community edition Extraction Failed

  • May 27, 2026
  • 5 replies
  • 177 views

Dear Support Team,

I am currently learning “Automating Data Extraction From Documents Using Document Automation (Automation 360)” using Community Edition.

I can successfully:

  • Create learning instances
  • Upload invoices
  • Run normal bots successfully from my connected device

However, Document Automation extraction always fails during the extraction step with status “Extraction Failed”.

I have already tested:

  • New learning instances
  • Simple invoice samples
  • Minimal extraction fields
  • Restarting Bot Agent/services
  • Verifying package and Bot Agent versions
  • Device connectivity

Normal bots with Message Box run successfully, so the device connection is working properly.

Below is the screenshot:

Could you please help check whether this is related to Community Edition Document Automation service/runtime configuration or any known issue?

Thank you. 

5 replies

rbkadiyam
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • May 27, 2026

@Socheata  do you have document automation license ?


  • Author
  • Cadet | Tier 2
  • May 31, 2026

@rbkadiyam  - I tested in community control room.


  • Automation Anywhere Team
  • June 19, 2026

Hello ​@Socheata Can you please click on the extraction option and share the screenshot of the error.

 


  • Author
  • Cadet | Tier 2
  • June 23, 2026

Hello ​@Socheata Can you please click on the extraction option and share the screenshot of the error.

 

Here is the screenshot.


amankumar236
  • Cadet | Tier 2
  • June 30, 2026

@Socheata 
What i have observed from your screenshot is that your exaction tab is successful, However the download bot tab is failing.

This is a simple fix, Please check the package of you download bot, whether it is is sink with your extraction bot or not.

Go to document Workspace, over there you will find the Folder with your LI name > go inside that folder > open the download bot > Inside bot in right top corner you will find the 3 bot > click on it and look for packages.

 

This will work for sure. Let me know once it is resolved.😉