Hello , 

can you check on your device list if there are duplicates for this devices?

No, I can’t find anymore the way to see the control room page, always end up in the community… don’t know if it si correct, but when subscribing for the community I was asked to change PW, I did, so I guess there is only 1 password and only 1 login page, with both community and work ambiences… or not?

You might have connected this device with other control room. Please remove it from there and then try to connect by installing bot agent again.

Well, it’s hard to do it for me, when I’ve just said I don’t know how to login there, and even less if there is a second (other) control room… anyway never mind.