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Pratiksha.P3
Navigator | Tier 3
May 5, 2021
Question

Device is not connecting to A2019 control room I am using A2019 community editon and bot Agent is installed and bot agent service is running How to resolve this??

  • May 5, 2021
  • 5 replies
  • 166 views

I am getting this error:

This may be due to multiple reasons. To continue, please

1. Check to see if you have network connectivity

2. Check to see if you are connected to your VPN

 

Then, try to run

    5 replies

    Ashwin A.K
    Ashwin A.K
    Navigator | Tier 3
    May 5, 2021

    Hi @Pratiksha Pawar​ ,

     

    Would you be so kind as to include some screenshots of the error you are currently facing?

     

    What is the status of the connection in your control room?

    Is the Device shown "Connected" as below??

    DevicesIs the properties panel shown in green as shown below?

     

    Local Device 

    Please include them, as it provides us clarity into the issues you are facing.

     

    Kind Regards,

    Ashwin A.K

    Blogs at TheCodingTheory - https://www.thecodingtheory.com
    P
    Pratiksha.P3Author
    Navigator | Tier 3
    May 5, 2021

    @Ashwin A.K​  the device is not connected

    Ashwin A.K
    Ashwin A.K
    Navigator | Tier 3
    May 5, 2021

    This might sound like a silly question to ask, but is your machine connected to the network?

     

    Maybe you have low internet connectivity, or maybe your office network requires you to connect to a VPN before accessing the Control Room.

     

    Is this the message that pops up with you press Connect in the Properties Panel?

     

    Kind Regards,

    Ashwin A.K

    Blogs at TheCodingTheory - https://www.thecodingtheory.com
    P
    Pratiksha.P3Author
    Navigator | Tier 3
    May 5, 2021

    Yes,This Error Message Pops on Clicking connect

    K
    Kudimiramraj
    Cadet | Tier 2
    February 23, 2023

    Unable to connect to the Control Room.

    This may be due to multiple reasons. To continue, please 1. Check to see if you have network connectivity 2. Check to see if you are connected to your VPN Then, try to run the bot again.

    If you continue to see this message, please contact your system administrator.

    Code: registration.error

     

    Please kindly help me on above error

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