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Device disconnected

  • June 23, 2025
  • 2 replies
  • 149 views
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My devices shows disconnected. Have you disconnected the device?? It was working fine for me till now and all of sudden it shows disconnected.

Best answer by Aaron.Gleason

Go to Manage > Devices (from the left-side menu). You will see your device. Go to the 3-dot menu on the right and select Delete to remove your device.

Once done, go to the icon in the lower-left of your screen that looks like a map pin in front of a computer, click it and select Connect Local Device.

If you’re having problems deleting the device or getting it to reconnect, use this page that I made to reset and delete the device:  https://developer.automationanywhere.com/deletedevice.php 

    Lu.Hunnicutt

    2 replies

    Aaron.Gleason
    Automation Anywhere Team
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    • Aaron.Gleason
    • Automation Anywhere Team
    • Answer
    • June 23, 2025

    Go to Manage > Devices (from the left-side menu). You will see your device. Go to the 3-dot menu on the right and select Delete to remove your device.

    Once done, go to the icon in the lower-left of your screen that looks like a map pin in front of a computer, click it and select Connect Local Device.

    If you’re having problems deleting the device or getting it to reconnect, use this page that I made to reset and delete the device:  https://developer.automationanywhere.com/deletedevice.php 

    Lu.Hunnicutt
    P
    Forum|alt.badge.img+2
    • pbaskaran
    • Cadet | Tier 2
    • June 24, 2025

     

      Common Reasons for Device Disconnection in AA Control Room

    1. Device Shutdown or Restart
      – The computer or virtual machine was shut down or restarted.

    2. Network Issues or Slowness
      – Unstable internet connection or network lag can break the connection between the Bot Agent and Control Room.

    3. Same User Logged in on Another Machine
      – If the same Windows user account is logged in to another machine, the current device session may get disconnected automatically.

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