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naik.gayatri
Ground Control | Tier 1
June 23, 2025
Solved

Device disconnected

  • June 23, 2025
  • 2 replies
  • 316 views

My devices shows disconnected. Have you disconnected the device?? It was working fine for me till now and all of sudden it shows disconnected.

      Best answer by Aaron.Gleason

      Go to Manage > Devices (from the left-side menu). You will see your device. Go to the 3-dot menu on the right and select Delete to remove your device.

      Once done, go to the icon in the lower-left of your screen that looks like a map pin in front of a computer, click it and select Connect Local Device.

      If you’re having problems deleting the device or getting it to reconnect, use this page that I made to reset and delete the device:  https://developer.automationanywhere.com/deletedevice.php 

      2 replies

      Aaron.Gleason
      Automation Anywhere Team
      Aaron.GleasonAnswer
      Automation Anywhere Team
      June 23, 2025

      Go to Manage > Devices (from the left-side menu). You will see your device. Go to the 3-dot menu on the right and select Delete to remove your device.

      Once done, go to the icon in the lower-left of your screen that looks like a map pin in front of a computer, click it and select Connect Local Device.

      If you’re having problems deleting the device or getting it to reconnect, use this page that I made to reset and delete the device:  https://developer.automationanywhere.com/deletedevice.php 

        P
        pbaskaran
        Cadet | Tier 2
        June 24, 2025

         

          Common Reasons for Device Disconnection in AA Control Room

        1. Device Shutdown or Restart
          – The computer or virtual machine was shut down or restarted.

        2. Network Issues or Slowness
          – Unstable internet connection or network lag can break the connection between the Bot Agent and Control Room.

        3. Same User Logged in on Another Machine
          – If the same Windows user account is logged in to another machine, the current device session may get disconnected automatically.

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