Question

Credential could not be found in the credential vault.

  • 24 April 2024
  • 3 replies
  • 68 views

Badge +1

Hello,

We are getting this error message :  Credential could not be found in the credential vault.

Could you please help us to solve it ?

 

Thank you in advance.

Regards,

Hind


3 replies

Userlevel 4
Badge +6

Did you add the credential to a locker?

Can we have screen shots of the credential vault entry and the action(s) where you’re trying to use the credential?

Badge +1

Please find attached  the screenshot.

 

 

Userlevel 4
Badge +6

It appears you added the credential to the vault and a locker. If you try to re-select those credentials in that Email: Connect action, are they available?

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