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Question

Credential could not be found in the credential vault.

  • Apr 24, 2024 4:08 PM UTC
  • 3 replies
  • 768 views

Hello,

We are getting this error message :  Credential could not be found in the credential vault.

Could you please help us to solve it ?

 

Thank you in advance.

Regards,

Hind

    3 replies

    Aaron.Gleason
    Automation Anywhere Team
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    • Aaron.Gleason
    • Automation Anywhere Team
    • Apr 24, 2024 4:12 PM UTC

    Did you add the credential to a locker?

    Can we have screen shots of the credential vault entry and the action(s) where you’re trying to use the credential?

    • Hind.taoufyq
    • Author
    • Cadet | Tier 2
    • Apr 24, 2024 4:18 PM UTC

    Please find attached  the screenshot.

     

     

    Aaron.Gleason
    Automation Anywhere Team
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    • Aaron.Gleason
    • Automation Anywhere Team
    • Apr 24, 2024 4:19 PM UTC

    It appears you added the credential to the vault and a locker. If you try to re-select those credentials in that Email: Connect action, are they available?

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