Getting Extract failed error "EXTRACT_FAILED - [Native] : 500 : Unexpected failure from Engine : java.io.IOException: Cannot run program" when Processing scanned documents. Can someone please help?
+5Hi
Is the PDF document going to Failed folder after request closed.
Since you are working with scanned documents for extraction there are some pre requisites to look in.
- PDF which you are uploading to DA should have at least 300 DPI (Dots Per Inch).
- PDF should be clear no disturbances in pages like Blur, any marks highlighted on text you are extracting.
- Check if the scanned document is in a Dot matrix print, if yes sometimes it fails to extract the data.
If you still face the issue contact AA support team.
Thanks,
Hemantha Pindra
Hemantha - RPA Developer/Consultant. Contact me over LinkedIn (https://www.linkedin.com/in/hemantha-pindra-5a4041216/)
+1I have a same issue but my documents are images and with extension “.tiff”
I’m getting a similar error message : EXTRACT_FAILED - [Native] : 500 : DOCUMENT_FAILED : Gateway connection error! Check bot logs for more details on this error.
+14Hi
what do you have in the Bot logs?
The Bot Agent log files are available at C:\ProgramData\AutomationAnywhere\BotRunner\Logs on your device.
Cheers
Marc
🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
Here is a screenshot of what I see
+14
🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
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