Community Edition – Bot Agent Connected but Bot Execution Fails with “User not logged into the machine”

Hello,

I'm using Automation Anywhere Community Edition with Bot Agent version 23.20.31 on Windows 11.

The Bot Agent installation was successful, and my local device appears as Connected in the Control Room under Manage → Devices.

The browser extension is also installed and enabled.

However, when I try to run a simple Task Bot, the execution fails immediately with the following error:

“User not logged into the machine. This may be due to multiple reasons.”

The error suggests checking the device login credentials and ensuring that the user is logged into the machine.

I have verified that:

• The Bot Agent service is running.

• The device is registered and shows as Connected.

• The device is configured as Single user.

• The Windows user session is active.

• The username configured under My Settings → Devices → Credentials matches the Windows username.

One issue I noticed:

When I open My Settings → Devices → Credentials and select Edit, only the Username field is displayed. There is no Password field available.

My questions:

1. Is a Windows password required for local bot execution in Community Edition?

2. Why is the Password field missing from the Credentials section?

3. Is there an additional configuration required to allow the Bot Agent to start a Windows session and execute Task Bots?

Any guidance would be greatly appreciated.

Thank you!