I am unable to delete device. All of us suddenly while running bot the device got disconnected and also not able to connect and also unable to delete after I clear all APPDATA in local file folder and end task in task manager and also tried through support of automation anywhere like they provided a link like https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments
even though it's not working. for that here I am attaching screenshots please find that and let me the solution for this ASAP.
Question
Cant able to connect to my device and also unable to delete the deivce
+1
+14Hi
Try the following steps and check it is working for you.
- Stop the Bot Agent service.
-
Try deleting the device.
- Start the Bot Agent service and Add the Device again.
If it is still not removing, then, try uninstalling the Bot agent and remove the device after that.
+14Hi
I hope you are having the Enterprise client.
This is the only known fix so far for this issue. If it is still persisting then, I would recommend you to log a ticket under AA Support team for further assistance.
Sharing the below mentioned logs will be helpful for them to track down the root cause.
Padmakumar
+6Dear
We have different scenario when we cant connect to device are following:
- Reinstall the bot agent with latest version
- Restart the bot agent services
- Make sure AA certificate for control room is added in your local machine
- Restart the machine
Regards,
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