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Unable to reach the device This may be due to a network connectivity issue with the device. To continue, please check that the device is running and connected to the internet and try again. If you continue to see this message, please contact your system administrator.

Try these steps:

  1. Delete the device in Manage > Devices. Then try reconnecting your Bot Agent.
  2. Uninstall your Bot Agent and reinstall it.

If these don’t work, reply and we’ll try something else.


It doesnt show any device in devices. When i run bot i installed botagent then i added extension and then it gives me this erorr


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