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Can't run bots on macOS – device connects fine but every run fails

  • June 27, 2025
  • 5 replies
  • 118 views
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I’m running into an issue trying to get bots to run on macOS in Automation 360 (v.37). I’ve followed the official setup steps from the macOS support release notes below but no matter what I do, the bots fail as soon as I try to run them.

The Bot Agent installs fine, connects to the Control Room without any issues, and I can see the device as online. I’ve also made sure to set the platform to macOS when creating the bot. But when I try to run it (even something really simple, like displaying a message box), it fails immediately with no real error details in the logs.

So far, I’ve restarted both the Mac and the Bot Agent, uninstalled and reinstalled the Bot Agent, and cleared the global cache. I also created a brand-new test bot using only macOS-supported packages, and confirmed that the bot is correctly assigned to the macOS device in the Control Room.

Any help or guidance would be appreciated!

 

macOS support v.37 release

Vatsy
MAIYA_0

5 replies

Micah.Smith
Automation Anywhere Team
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  • Micah.Smith
  • Automation Anywhere Team
  • June 27, 2025

Hey ​@braddealey - check to make sure you have all the permissions set correctly at the MacOS level: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/application-permissions-mac.html

Vatsy
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  • braddealey
  • Author
  • Cadet | Tier 2
  • June 27, 2025

Hey ​@braddealey - check to make sure you have all the permissions set correctly at the MacOS level: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/application-permissions-mac.html

Thanks for the quick reply! I will give this a try and see how i get on!

Vatsy
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  • braddealey
  • Author
  • Cadet | Tier 2
  • June 27, 2025

 

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  • braddealey
  • Author
  • Cadet | Tier 2
  • July 1, 2025

Hey ​@braddealey - check to make sure you have all the permissions set correctly at the MacOS level: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/application-permissions-mac.html

I’ve granted all the permissions requested by the bot launcher and manually added any others as needed. However, I’m still encountering the above error when using the Recorder Capture package. Is there anything I might be overlooking? I’d really appreciate any additional guidance. Thank you!

Micah.Smith
Automation Anywhere Team
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  • Micah.Smith
  • Automation Anywhere Team
  • July 1, 2025

Try using “Application” instead of Browser and see if that helps. I had some issues when trying to use recorder→ Browser which I’ve already let the team know about.

 

 

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