@ted1729, can you confirm your PC has the agent installed?  Also, can you share a screenshot like the below?

Hi @jimfrost 

Go to directory where you have the  botagent logfiles. Tipically

C:\ProgramData\AutomationAnywhere\BotRunner\Logs\Node_Manager.log

Verify any error message and post it here.

Regards

Hi @Ted 1729 

checkout below thread

Dear @Ted 1729,

We have different scenario when we cant connect to device are following:

1. Reinstall the bot agent with latest version
2. Restart the bot agent services
3. Make sure AA certificate for control room is added in your local machine 
4. Restart the machine 

Regards,