Question

Can't connect to device (Laptop)

  • 7 December 2022
  • 4 replies
  • 120 views

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I can’t connect to my device, and I can’t seem to delete the current version in the community edition


4 replies

Userlevel 2
Badge +5

@ted1729, can you confirm your PC has the agent installed?  Also, can you share a screenshot like the below?

 

Userlevel 5
Badge +9

Hi @jimfrost 

Go to directory where you have the  botagent logfiles. Tipically

C:\ProgramData\AutomationAnywhere\BotRunner\Logs\Node_Manager.log

Verify any error message and post it here.

 

Regards

Userlevel 6
Badge +16

Hi @Ted 1729 

 

checkout below thread

 

 

Userlevel 3
Badge +6

Dear @Ted 1729,

 

We have different scenario when we cant connect to device are following:

  1. Reinstall the bot agent with latest version
  2. Restart the bot agent services
  3. Make sure AA certificate for control room is added in your local machine 
  4. Restart the machine 

Regards,

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