Bot agent is dowloaded and installed but not connecting properly to local device. even if i installed it

Hi @SHIVANANDAN GUDUGUNTLA​ ,

Could you check if the Bot Agent is up and running(Ctrl+Shift+Esc)?

Also, screenshots and additional details will put us in a better position to assist you.

Kind Regards,

Ashwin A.K

Did you checked the system config

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-bot-agent-compatibility.html/p>

Hi @SHIVANANDAN GUDUGUNTLA​ ,

Could you check if the Bot Agent running in Services?

If not then restart it, and if so, then you might have to raise a ticket with Automation Anywhere and let the experts have a look at it.

Kind Regards,

Ashwin A.K

Hi @Ashwin A.K​ ,

I have tried downloading the Bot agent manually and enabled the A360 extension also but still I am unable to connect my local device. It does not move forward to next step even though if the bot agent is already installed. I have tried with different browsers also but still the issue remains the same.

same issue with me as well. Please suggest the workaround.
​@automationanywherems.t 

Can you share the screenshot of your Device section from the CR?

Same issue