Question

Bot agent is dowloaded and installed but not connecting properly to local device. even if i installed it

  • 30 December 2021
  • 4 replies
  • 39 views

Bot agent is dowloaded and installed but not connecting properly to local device. even if i installed it

4 replies

Userlevel 4
Badge +7

Hi @SHIVANANDAN GUDUGUNTLA​ ,

 

Could you check if the Bot Agent is up and running(Ctrl+Shift+Esc)?

 

Also, screenshots and additional details will put us in a better position to assist you.

 

Kind Regards,

Ashwin A.K

Userlevel 6
Badge +15

Did you checked the system config

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-bot-agent-compatibility.html/p>

Userlevel 4
Badge +7

Hi @SHIVANANDAN GUDUGUNTLA​ ,

 

Could you check if the Bot Agent running in Services?

If not then restart it, and if so, then you might have to raise a ticket with Automation Anywhere and let the experts have a look at it.

 

Kind Regards,

Ashwin A.K

Hi @Ashwin A.K​ ,

I have tried downloading the Bot agent manually and enabled the A360 extension also but still I am unable to connect my local device. It does not move forward to next step even though if the bot agent is already installed. I have tried with different browsers also but still the issue remains the same.Bot agent already installed proofconnecting to local machine

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