Bot agent is dowloaded and installed but not connecting properly to local device. even if i installed it

Hi @SHIVANANDAN GUDUGUNTLA​ ,

Could you check if the Bot Agent is up and running(Ctrl+Shift+Esc)?

Also, screenshots and additional details will put us in a better position to assist you.

Kind Regards,

Ashwin A.K

Did you checked the system config

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-bot-agent-compatibility.html/p>

Hi @SHIVANANDAN GUDUGUNTLA​ ,

Could you check if the Bot Agent running in Services?

If not then restart it, and if so, then you might have to raise a ticket with Automation Anywhere and let the experts have a look at it.

Kind Regards,

Ashwin A.K

Hi @Ashwin A.K​ ,

I have tried downloading the Bot agent manually and enabled the A360 extension also but still I am unable to connect my local device. It does not move forward to next step even though if the bot agent is already installed. I have tried with different browsers also but still the issue remains the same.

same issue with me as well. Please suggest the workaround.
​@automationanywherems.t 

Can you share the screenshot of your Device section from the CR?

Hii

I am new to this platform. I have tried installing bot agent multiple times to connect my local device but unable to do so, though using extension version 4.1. Please suggest any solution

Please access the below article on this issue and follow the steps.

Troubleshooting Tip: Unable to Connect Device to Control Room on Chrome