I am facing an issue with an advanced Excel command. I have checked with our IT team and reinstalled the software, but I am still encountering the same problem. Please investigate and resolve this issue
Advance Excel command
To determine the problem, we need to look at the Bot Agent log. By default, this is located in C:\ProgramData\AutomationAnywhere\BotRunner\Logs. The filename will resemble Bot_Launcher_YOURNAME.log.
(Note that ProgramData is a hidden folder. You may have to show hidden folders or just copy/paste the path to a File Explorer window.)
Inside, look for something like these lines:
2024-Jul-19 Fri 07:41:28.536 INFO [BotRunner-c138642e-523c-4a5e-8061-585a6cf36eaa_c4b375ddb035da01] - com.automationanywhere.botcommand.excel.msexcel.commands.OpenExcel {deploymentId=c138642e-523c-4a5e-8061-585a6cf36eaa_c4b375ddb035da01, traceId=c4b375ddb035da01} - execute(OpenExcel.java:205) - Excel Source Option is : desktopfilepath
Hidden within that will be the reason for the issue. Feel free to add snippets of the log back here for assistance.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.