I am facing an issue with an advanced Excel command. I have checked with our IT team and reinstalled the software, but I am still encountering the same problem. Please investigate and resolve this issue
Advance Excel command
Userlevel 4
+7
To determine the problem, we need to look at the Bot Agent log. By default, this is located in C:\ProgramData\AutomationAnywhere\BotRunner\Logs. The filename will resemble Bot_Launcher_YOURNAME.log.
(Note that ProgramData is a hidden folder. You may have to show hidden folders or just copy/paste the path to a File Explorer window.)
Inside, look for something like these lines:
2024-Jul-19 Fri 07:41:28.536 INFO [BotRunner-c138642e-523c-4a5e-8061-585a6cf36eaa_c4b375ddb035da01] - com.automationanywhere.botcommand.excel.msexcel.commands.OpenExcel {deploymentId=c138642e-523c-4a5e-8061-585a6cf36eaa_c4b375ddb035da01, traceId=c4b375ddb035da01} - execute(OpenExcel.java:205) - Excel Source Option is : desktopfilepath
Hidden within that will be the reason for the issue. Feel free to add snippets of the log back here for assistance.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.