Acess Community

Reminder: Use the “search” option as this topic has been covered previously.

Try the “Forgot password?” option on this site:

https://community2.cloud-2.automationanywhere.digital/

or if that doesn’t work

https://community.cloud.automationanywhere.digital

It's been 2 hours since I requested a password reset and I still haven't received the email with the link to reset it.

Are you using a company email address or a free email address (e.g., gmail)?

company

Check with your IT department to make sure they allow-list emails from the automationanywhere.com domain. See if they have pre-filtered the emails that we sent.

I am receiving emails normally from the community. I just don't receive the password reset email, neither in the corporate nor personal accounts.

Please check with your IT department. Allow-listing is different than having emails coming through from our domain. It means to stop blocking emails from our domain that they may be flagging as spam.

I have passed this thread along to engineering to check our email processes.

How do I request access to the community for a personal account (@hotmail.com or @uol.com.br)

In theory, all email addresses are available to create a personal account. If you’re not receiving emails from us from those two domains, check the spam folders, etc… If that still doesn’t work, let us know in this thread. Engineering is monitoring it now.

I just requested a password reset and am waiting for the email. Domain: @uol.com.br

I created a new account (@hotmail.com) and I haven't received the email with the temporary login details yet. I received the email and can access https://community2.cloud-2.automationanywhere.digital/#/login?next=/index.
How long does it take to receive this login and password?

It usually takes fewer than 15 minutes.

It's been 1 hour since I requested the login and password. It's been almost 2 hours since the first request using the corporate email. I think there's a problem.
Is there any way I can open a ticket?

As our engineering and support are in India and it’s a holiday there, it may be some time before we hear from them. I will let you know as soon as we hear back from them.