a2019 community - Error while recording - "your chrome plug-in is either not installed or disabled. For trouble-shooting help, visit the automation anywhere documentation and search for 'chrome plug-in".

Hello @Ayas Mohapatra​ 

Attaching the PDF format for view.

Thanks a lot. Manually adding the registry keys was the solution.

Hello @Elio Mariani​ 

Please refer the below links which could help to add registry keys manually :

https://www.computerhope.com/issues/ch001349.htm

https://www.lifewire.com/how-to-add-change-delete-registry-keys-values-2625145

Can you provide better instructions? Manually editing registry keys isn't something that people should need to do.

@Elio Mariani​ Yes, I created extension folder manually. If the update_url is not working, you can delete and add one and then put the required file path. For file path, you need to search for the files stated in the data column. I followed the pdf shared by Vivek and it was easy for me.

Simple steps:

1. Go to Reg Key edit
2. Go the folders mentioned in the pdf
3. Add the folder if not existing
4. Edit/Add the keys using the name, type and data(file path) stated in the pdf

seems like there is no support here

I tried everything posted above and unfortunately none of that worked for me.

Finally got AA Recording to work, using the steps as described below.

Hope that this helps you too.

*** ONLY consider the following if you're comfortable navigating the registry and system folders.

##############################################################

We need to remove all traces of Automation Anywhere (AA) on PC as follows:

1) Uninstall the AA Bot Agent Service.

2) Remove the Chrome Extension. Ensure that all versions of AA Extension are removed from Chrome.

3) Restart PC.

4) Create a Windows restore point <<< VERY Important >>>.

5) Using Windows explorer, navigate to the User folders and remove all instances of AA in:

5.1) "C:\Users\{UserName}\AppData\Local\AutomationAnywhere\"

5.2) "C:\Program Files\Automation Anywhere\"

5.3) "C:\ProgramData\AutomationAnywhere\"

6) Open the Registry editor, then FIND and Delete all references to AA (only Delete Keys and Data that contain the text "Automation Anywhere"). If you aren't familiar with Navigating, Adding, Editing, Deleting and Exporting Registry Nodes, then PLEASE get a Professional to do it.

7) If you use CC Cleaner, then also run that for completeness.

8) Restart your PC.

9) Install AA Bot Agent Service when you login to the AA Control centre.

10) Install the AA Extension from Chrome Store.

11) Restart the Chrome Browser and connect to local device.

12) Now, test one of your Bots with the Recording.

Hi Nari.

You can try to contact Support @Vyjayanthi S​ 

Maybe they can suggest another way.

Regards, Strini

https://apeople.automationanywhere.com/s/article/Your-Chrome-Plugin-is-either-not-installed-or-disabled/p>

Hi @Ayas Mohapatra​ ​ ,

First thing first it is not problem about plugin, it is about recorder package so please do the following steps to resolve your issue.

​

Please downgrade your recorder package. And try to capture element hope your issue resolved.

​

How to downgrade package:

Open task bot in edit mode and you would be able to see three vertical dots on top right corner, click on that and select packages, then search for recorder package and if it is in default state, please select the previous version of it and save the changes and try to capture the elements on web.

Thanks​

Says Invalid url

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