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If the problem persists, please contact your system administrato

A
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Hi Team,

      * Restarted the Automation Anywhere Bot Agent Services - Didn't help.

                             * Reconnected the local device - Didn't help.

                             * Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first."        

Getting error message: If the problem persists, please contact your system administrato

 

I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible. 

 

Regards,

Ajit Singh

 

 

Best answer by Ganesh Bhat

You have to use API.

 

Please go through this video : 

 

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14 replies

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • 502 replies
  • February 26, 2024

Go to Manage > Devices, find your device and remove it using the three-dot menu on the right. Then reconnect the bot agent. Reply here if you are unable to resolve the issue.

A
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  • Ajit Kumar.S
  • Author
  • Cadet | Tier 2
  • 8 replies
  • February 26, 2024

it’s not allowing to delete this one.getting error message below. so please reset thourght API key so that to be help for me the same.

Cannot delete device, as it is part of an active bot deployment

If the problem persists, please contact your system administrator.

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • 502 replies
  • February 26, 2024

See the video below for assistance:

Ganesh Bhat
Most Valuable Pathfinder
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  • Ganesh BhatMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • 73 replies
  • Answer
  • February 26, 2024

You have to use API.

 

Please go through this video : 

 

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150
A
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  • Ajit Kumar.S
  • Author
  • Cadet | Tier 2
  • 8 replies
  • February 26, 2024

sorry sir my organization doesn’t allow to access by API key so pls help to resolve this issue.

Ganesh Bhat
Most Valuable Pathfinder
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  • Ganesh BhatMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • 73 replies
  • February 26, 2024

No need of API key to resolve this issue. 

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150
A
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  • Ajit Kumar.S
  • Author
  • Cadet | Tier 2
  • 8 replies
  • February 26, 2024

unable to access link what you shared there are some restriciton to  access youtube link please fix this issue its really appricate you.

A
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  • Ahmedhd
  • Navigator | Tier 3
  • 21 replies
  • February 26, 2024

I’ve encountered the same issue before. It was solved by using postman app to delete the device

A
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  • Ajit Kumar.S
  • Author
  • Cadet | Tier 2
  • 8 replies
  • February 26, 2024

Hi Team, 

 

could you please help to fix this issue still geeting error while trying to connect my system A360 community veriosn.

A
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  • Ajit Kumar.S
  • Author
  • Cadet | Tier 2
  • 8 replies
  • February 26, 2024
Ajit Kumar.S wrote:

Hi Team, 

 

could you please help to fix this issue still geeting error while trying to connect my system A360 community veriosn.

I don’t have any right to use either call postman way so pls delete my divice so that it can be configured it myself .

A
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  • Ajit Kumar.S
  • Author
  • Cadet | Tier 2
  • 8 replies
  • February 27, 2024

Resolved this issue thank you so much for helping.

 

Ganesh Bhat
Most Valuable Pathfinder
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  • Ganesh BhatMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • 73 replies
  • February 27, 2024

Nice to know. Could you please convert the Question to resolved 

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150
A
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  • Ajit Kumar.S
  • Author
  • Cadet | Tier 2
  • 8 replies
  • February 27, 2024

use service of POST and got resolved 

Aaron.Gleason
Automation Anywhere Team
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  • Aaron.Gleason
  • Automation Anywhere Team
  • 502 replies
  • March 4, 2024

You may use this unofficial page as well without having to mess with the API directly.

https://rpademo.automationanywhere.com/deletedevice.php

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