Cadet | Tier 2

Solved

If the problem persists, please contact your system administrato

Forum|Forum|2 years ago
February 26, 2024
14 replies
958 views

Hi Team,

* Restarted the Automation Anywhere Bot Agent Services - Didn't help.

* Reconnected the local device - Didn't help.

* Re-Installed the Bot Agent and ran into this error while connecting to the device "System allows only a single device to be registered. If you need to replace your existing device you should delete it first."

Getting error message: If the problem persists, please contact your system administrato

I really need this to get resolved to proceed with the POCs that I am doing right now. It would be great if you can help with this as soon as possible.

Regards,

Ajit Singh

Best answer by Ganesh Bhat

You have to use API.

Please go through this video :

Aaron.Gleason

Automation Anywhere Team

Go to Manage > Devices, find your device and remove it using the three-dot menu on the right. Then reconnect the bot agent. Reply here if you are unable to resolve the issue.

A

Ajit Kumar.SAuthor

Cadet | Tier 2

it’s not allowing to delete this one.getting error message below. so please reset thourght API key so that to be help for me the same.

Cannot delete device, as it is part of an active bot deployment

If the problem persists, please contact your system administrator.

Aaron.Gleason

Automation Anywhere Team

See the video below for assistance:

Ganesh Bhat

Answer

Most Valuable Pathfinder

You have to use API.

Please go through this video :

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150

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Ajit Kumar.SAuthor

Cadet | Tier 2

sorry sir my organization doesn’t allow to access by API key so pls help to resolve this issue.

Ganesh Bhat

Most Valuable Pathfinder

No need of API key to resolve this issue.

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150

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Ajit Kumar.SAuthor

Cadet | Tier 2

unable to access link what you shared there are some restriciton to access youtube link please fix this issue its really appricate you.

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Ahmedhd

Navigator | Tier 3

I’ve encountered the same issue before. It was solved by using postman app to delete the device

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Ajit Kumar.SAuthor

Cadet | Tier 2

Hi Team,