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Unable to stop an activity in progress

  • April 9, 2023
  • 4 replies
  • 840 views
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I need to register a new device with my control room, but I am not allowed to delete my old device because there is an active bot run stuck in progress which I am unable to stop from the activity tab.

Best answer by lakshmi_mp

Hi @Ruchit.S ,

How to delete the existing device or how to remove the in progress task from device:

Refer this link:

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide?_fsi=wEzotsuN

Make changes accordingly.

4 replies

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  • Jitendriya
  • Navigator | Tier 3
  • April 9, 2023

Hi @Ruchit.S 

You can Follow the below article to reset the device:
"BOT stuck in In Progress Stage and not able to move it to history" or "BOT stuck in Pending execution Stage and not able to move it to history" on Automation 360 CLOUD and On-Prem environments

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  • lakshmi_mp
  • Navigator | Tier 3
  • Answer
  • April 10, 2023

Hi @Ruchit.S ,

How to delete the existing device or how to remove the in progress task from device:

Refer this link:

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide?_fsi=wEzotsuN

Make changes accordingly.

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  • Ruchit.S
  • Author
  • Cadet | Tier 2
  • April 12, 2023

Hi @Ruchit.S ,

How to delete the existing device or how to remove the in progress task from device:

Refer this link:

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide?_fsi=wEzotsuN

Make changes accordingly.

Awesome! 

Worked well. Thanks

L
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  • Erika Ruelas
  • Cadet | Tier 2
  • September 15, 2025

Does the same steps will work for cloud version as it uses API key token instead of the user and password?

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