Question

Problem to run a bot

  • 13 January 2022
  • 3 replies
  • 7 views

Badge +4

Hi friends,

 

I have a problem when I run a bot, the CR shows this message:

 

imageThough when I use the recorder package I don't have any problem, how I can solve it?

PD. I already put the credentials of my local devide.

 

Thanks!


3 replies

Userlevel 3
Badge +7

Hi @Erika Jaramillo​ ,

 

This error means your windows credentials are not correct or the bot agent has an incorrect windows username or password.

 

TRY:

 

Open Command Prompt -> Type "Whoami" (Without "Quotes") -> Enter

The output will be your current windows username.

 

THEN:

Open your A2019 Control Room URL.

Click on Laptop Icon on the top right corner.

Enter output from above in Device username.

Click on update credentials -> Enter Password for the above user and Save.

 

The above steps should solve your problem

 

Note : If it is On-Prem check your Control room Reverse Proxy Service, Check if the Database is accessible.

 

Thanks!

Badge +4

Thank you. but I already did this steps, when I'm use the recorder i don't have this problem, but when I'm trying run a bot shows these message.

Userlevel 3
Badge +7

Can you please try to re-install the bot agent again?

 

  • Uninstall the Bot Agent
  • Clear the existing folder location
  • Remove the device from the control room
  • Install the bot agent, register, and update credentials 

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