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Hi, I am just getting started with AA. In the first University class regarding Sequence, Getting Started with Sequence - General - my bot always times out at step 2 where it enters the username. I have tried using both MS Edge and Chrome browsers with same result. It only works if I already have the web page open when I run the bot. Which forum is best for these types of questions?

 

​@rfluke This forum will do, though either the Community Edition or Developer forums would be better.

What this message is telling us is that the Automation Anywhere extension installed in Chrome/Edge isn’t responding in a timely manner. This *can* be a race condition on slower computers. Consider adding a 3 to 5 second Delay between the Browser: Open and Recorder: Capture. It technically shouldn’t be necessary, but it will help isolate the issue.

Another test might be to put a Message Box between the Browser: Open and Recorder: Capture. This will pause the automation, waiting for you to click Close. During that time, you can verify that the page opens correctly and fully loads. Then click Close on the Message Box -- the automation will continue with your Recorder: Capture. If it works, it’s a Delay issue. If it does not, it’s probably something with the AA extension in the target browser. Let me know!

Thank you for the assist. The message box turned out to be the answer. Plus I had to already be logged in to the Community cloud or else that screen came up first. I was able to run the bot successfully. Thanks.

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