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Cadet | Tier 2
Nirupama G P
Cadet | Tier 2
February 10, 2026
Question

Unable to connect the device to the PROD CR for the attended Users

  • February 10, 2026
  • 2 replies
  • 117 views

A couple of users from the  team are experiencing issues connecting to the Control Room on their laptops. We attempted to install the latest version of the Bot Agent, but the Control Room still prompts them to install the agent.

 

Please advice !

      2 replies

      Aaron.Gleason
      Automation Anywhere Team
      Aaron.Gleason
      Automation Anywhere Team
      February 10, 2026

      ​@Nirupama G P Ensure they have the Automation Anywhere extension in their browser and that the extension is enabled. You can also try disabling then enabling the extension.

      You can also verify that the Bot Agent is installed by looking in the Settings > Apps > Installed Apps within Windows itself. Look for “Automation Anywhere Bot Agent”. If it’s there, the Bot Agent is installed.

        N
        Cadet | Tier 2
        Nirupama G PAuthor
        Cadet | Tier 2
        February 11, 2026

        ​@Aaron.Gleason , Thanks for the quick solution,

        it worked after we reached out to the help to delete the app files. Thanks! 

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