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Cadet | Tier 2
naveedtamboli
Cadet | Tier 2
March 18, 2026
Question

Payment Issue

  • March 18, 2026
  • 5 replies
  • 233 views

Hi everyone,

I’m trying to purchase the Advanced Automation Certification - 2024 exam. On the checkout page, the payment section shows “Name on card”, but the card number input field is not appearing.

I have already tried the following:

  • Used different browsers (Chrome, Safari)

  • Cleared cache

  • Tried incognito/private mode

But the card number, expiry date, and CVV fields are still missing, so I cannot proceed with the payment.

Has anyone faced this issue before or knows how to fix it? Any help would be greatly appreciated.

Thank you.

      5 replies

      arjun.meda
      Automation Anywhere Team
      arjun.meda
      Automation Anywhere Team
      March 18, 2026

      Thank you ​@naveedtamboli, for flagging this issue. We are aware of it and are currently working on a resolution. We will keep you updated once it has been resolved.

      Arjun
        N
        Cadet | Tier 2
        naveedtamboliAuthor
        Cadet | Tier 2
        March 18, 2026

        ​@arjun.meda please help to resolve this issue as I have deadline to complete this certification by Friday (20th March). Thanks 

        B
        Bruna 9578
        Cadet | Tier 2
        March 19, 2026

        Thank you ​@naveedtamboli, for flagging this issue. We are aware of it and are currently working on a resolution. We will keep you updated once it has been resolved.

        ​@arjun.meda do we have any updates? I also have a deadline of 19/03

        C
        christianempire
        Cadet | Tier 2
        March 19, 2026

        ​@arjun.meda any updates? I am facing the same issue. I keep finding resolved issues in this platform but the problem isn’t really fixed, instead we get the same “we are currently working on a solution” response with no estimated deadline and that is apparently enough to mark it as resolved. Please, this is affecting many of us.

          arjun.meda
          Automation Anywhere Team
          arjun.meda
          Automation Anywhere Team
          March 20, 2026

          Hello ​@christianempire,

          Thank you for your patience. The issue has been resolved, kindly proceed and let us know if you still face any issues.

          All the best for your certification!

          Regards,

          Arjun

          Arjun
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