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Badr Radi
Cadet | Tier 2
September 23, 2024
Question

Essential Automation Certification : No confirmation email after passing the exam certification

  • September 23, 2024
  • 15 replies
  • 386 views

Hello,

I have passed the certification for Essential Automation, and did not receive any email with the certification or proof attached.

I even passed it twice with the required score, but had no email confirmation or such.

Did anyone encounter this issue ? Please advise… Thank You !

15 replies

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MarkSchwanke
Navigator | Tier 3
MarkSchwanke
Navigator | Tier 3
January 28, 2025

I’ll let our engineering team know of such options.

Thank you! Hopefully it will help others avoid the issue in the future!

    Aaron.Gleason
    Automation Anywhere Team
    Aaron.Gleason
    Automation Anywhere Team
    January 28, 2025

    I’ve escalated this issue internally. Unfortunately, it’s progress is opaque once escalated in this case.

    Lu.Hunnicutt
    Pathfinder Community Team
    Lu.Hunnicutt
    Pathfinder Community Team
    January 28, 2025

    Hi all! Just diving in to let everyone know that our support team is on this. There was a bug in the certification system we use that seems to have begun last week. Without your messages we never would have known to look into it, so thank you so much for reaching out! Thankful for such a great community! ❤

    Let's Connect! www.linkedin.com/in/lu-hunnicutt-1290jan
      Y
      Cadet | Tier 2
      Yurii_K
      Cadet | Tier 2
      January 29, 2025

      Dear Support Team,
      This Sunday, January 26th, from 20:00 to 21:00 CET I passed the test 'Essential Automation Certification 2024'. Please see the attached screenshot. However, I have not received any emails since that time. Could you please re-send me the email?

      MarkSchwanke
      Navigator | Tier 3
      MarkSchwanke
      Navigator | Tier 3
      February 14, 2025

      Dear Support Team,
      This Sunday, January 26th, from 20:00 to 21:00 CET I passed the test 'Essential Automation Certification 2024'. Please see the attached screenshot. However, I have not received any emails since that time. Could you please re-send me the email?

      ​@Yurii_K it seems that the only way you get it is to email the support team learning@automationanywhere.com. I don’t believe they monitor or participate here on the community. I hope though that they just work to correct whatever issue is happening so that the email doesn’t get blocked as spam.

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