+1Hi,
I am using https://aa-devx-sbx.cloud.automationanywhere.digital/ portal login as part of Automation camp program and created learning instance.
When I am trying to run the “Process Document” action by uploading test Invoice, the request is still in Queue for more than 1 hour, I have tried restarting BOT Agent but no luck, please help me on this.
Best answer by Vatsy
Hi
I faced the same issue. Please navigate to Manage → Packages and refresh it to see if all the packages related to Document Automation and OCR are updated and downloaded. The download takes time as per your internet speed. Mine took almost 1.5 hours after which the Bot Agent automatically processed the pending queue items.
Regards,
Vatsal
+14Hi
I faced the same issue. Please navigate to Manage → Packages and refresh it to see if all the packages related to Document Automation and OCR are updated and downloaded. The download takes time as per your internet speed. Mine took almost 1.5 hours after which the Bot Agent automatically processed the pending queue items.
Regards,
Vatsal
+1Thank you Vatsal
I checked the packages which looks fine with latest version, as you said may be it will take more time to process the pending request, I will run it again and wait for few hours.
+10Several things can affect the initial extraction. Slow internet (as it is downloading ~3GB of packages) and slow CPU (as it has to decompress those packages after downloading).
Once you get over the first extraction, subsequent extractions happen quickly.
On my system with very fast internet and a very fast CPU, I see about a 15 minute delay on the first extraction. Subsequent extractions are instantaneous.
+13It took 4 hours to complete the first extraction, thanks all.
It should be WAYYYYY shorter with all subsequent extractions. It just has to download all the required packages/models when it first runs
is there any url that i need to whitelist? I am trying this in a VM for first time at its failing in first few mins only. i believe its not able to download the package
+13Check your programdata directory on your bot runner device. There’s an automation anywhere directory where all of your packages are downloaded… check the size of it, if its still growing, that means that packages/dependencies are still downloading.
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